The Pawfect Pals Co
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The Pawfect Pals Co

Serving Denver and surrounding area

(720) 737-3600 · hello@thepawfectpalsco.com

© 2026 The Pawfect Pals Co

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Policy & Client Agreement

Policy & Client Agreement

Last updated: January 2026

Welcome to The Pawfect Pals Co. This Policy & Client Agreement page is designed for website use and outlines the terms, expectations, and responsibilities for all pet care services provided throughout Colorado. By booking or using our services, you agree to the following policies.

1. About The Pawfect Pals Co

The Pawfect Pals Co provides professional, premium pet care services including dog walking, drop-in visits, daycare, and boarding. We are a pet care service provider and are not a veterinary clinic, animal shelter, or licensed commercial kennel, unless otherwise stated.

2. Booking & Payment

  • All services must be booked in advance and are subject to availability.
  • Payment is required prior to the start of services unless otherwise agreed in writing.
  • Holiday, peak-season, or extended-care rates may apply and will be disclosed prior to confirmation.

3. Cancellations & Schedule Changes

  • A minimum of 24 hours' notice is required for cancellations.
  • Cancellations made within 24 hours of the scheduled service or no-shows may be charged up to 100% of the service fee.
  • The Pawfect Pals Co reserves the right to cancel or modify services due to emergencies, severe weather, or unsafe conditions.

4. Health, Vaccinations & Parasite Prevention

  • Pets must be in good general health and free from contagious illness.
  • Rabies vaccination is required for dogs in accordance with Colorado law.
  • Clients must disclose medical conditions, medications, allergies, or special needs prior to service.
  • Pets must be on regular flea and tick prevention.

5. Behavior & Safety

  • Pets must be non-aggressive toward people and other animals.
  • Any history of biting, aggression, anxiety, or escape behavior must be disclosed prior to booking.
  • The Pawfect Pals Co may use reasonable safety tools such as leashes, harnesses, gates, or crates.
  • Services may be refused or discontinued without refund if a pet poses a safety risk.

6. Meet & Greet

  • A meet-and-greet may be required before first-time services.
  • Clients must provide accurate care instructions, feeding schedules, emergency contacts, and veterinary information.

7. Emergency Veterinary Care Authorization

  • If a pet becomes ill or injured, The Pawfect Pals Co will attempt to contact the client immediately.
  • If the client cannot be reached, The Pawfect Pals Co is authorized to seek veterinary care deemed necessary.
  • All veterinary and related expenses are the responsibility of the client.

8. Home Access & Property

  • Clients are responsible for providing secure and accurate access instructions.
  • The Pawfect Pals Co is not responsible for damage caused by pets to the home or property.
  • Reasonable care will be taken to maintain home security, but The Pawfect Pals Co is not liable for issues beyond normal pet-related risks.

9. Photos, Updates & Media

  • The Pawfect Pals Co may provide photo or text updates during services.
  • By booking, clients grant permission for non-identifying photos or videos of their pets to be used for marketing unless opted out in writing.

10. Liability & Indemnification

  • Clients acknowledge that animals are unpredictable and that pet care involves inherent risks.
  • The Pawfect Pals Co is not liable for injury, illness, escape, loss, or death of a pet unless caused by proven negligence.
  • Clients agree to indemnify and hold harmless The Pawfect Pals Co from claims arising from their pet's behavior.

11. Refunds & Credits

  • Services rendered are non-refundable.
  • Unused prepaid services may be credited at The Pawfect Pals Co' discretion.

12. Privacy Policy

  • Client information is kept confidential and used only for service-related purposes.
  • Payments are processed through secure third-party platforms.

13. Governing Law

This Policy & Client Agreement is governed by the laws of the State of Colorado.

14. Agreement & Acceptance

By booking services with The Pawfect Pals Co, you confirm that:

  • All information provided about your pet is accurate and complete
  • You understand and agree to these policies
  • You authorize The Pawfect Pals Co to provide services as booked

If you have questions about this Policy & Client Agreement, please contact The Pawfect Pals Co before booking.

Questions About Our Policies?

We're happy to clarify any questions you have before booking.

Call 720-737-3600Contact Us