Policy & Client Agreement

1. About The Pawfect Pals Co

The Pawfect Pals Co provides professional, premium pet care services including dog walking, drop-in visits, daycare, and boarding. We are a pet care service provider and are not a veterinary clinic, animal shelter, or licensed commercial kennel, unless otherwise stated.

2. Booking & Payment

• All services must be booked in advance and are subject to availability.
• Payment is required prior to the start of services unless otherwise agreed in writing.
• Holiday, peak-season, or extended-care rates may apply and will be disclosed prior to confirmation.

3. Cancellations & Schedule Changes

• A minimum of 24 hours' notice is required for cancellations.
• Cancellations made within 24 hours of the scheduled service or no-shows may be charged up to 100% of the service fee.
• The Pawfect Pals Co reserves the right to cancel or modify services due to emergencies, severe weather, or unsafe conditions.

4. Health, Vaccinations & Parasite Prevention

• Pets must be in good general health and free from contagious illness.
• Rabies vaccination is required for dogs in accordance with Colorado law.
• Clients must disclose medical conditions, medications, allergies, or special needs prior to service.
• Pets must be on regular flea and tick prevention.

5. Behavior & Safety

• Pets must be non-aggressive toward people and other animals.
• Any history of biting, aggression, anxiety, or escape behavior must be disclosed prior to booking.
• The Pawfect Pals Co may use reasonable safety tools such as leashes, harnesses, gates, or crates.
• Services may be refused or discontinued without refund if a pet poses a safety risk.

6. Meet & Greet

• A meet-and-greet may be required before first-time services.
• Clients must provide accurate care instructions, feeding schedules, emergency contacts, and veterinary information.

7. Emergency Veterinary Care Authorization

• If a pet becomes ill or injured, The Pawfect Pals Co will attempt to contact the client immediately.
• If the client cannot be reached, The Pawfect Pals Co is authorized to seek veterinary care deemed necessary.
• All veterinary and related expenses are the responsibility of the client.

8. Home Access & Property

• Clients are responsible for providing secure and accurate access instructions.
• The Pawfect Pals Co is not responsible for damage caused by pets to the home or property.
• Reasonable care will be taken to maintain home security, but The Pawfect Pals Co is not liable for issues beyond normal pet-related risks.

9. Photos, Updates & Media

• The Pawfect Pals Co may provide photo or text updates during services.
• By booking, clients grant permission for non-identifying photos or videos of their pets to be used for marketing unless opted out in writing.

10. Liability & Indemnification

• Clients acknowledge that animals are unpredictable and that pet care involves inherent risks.
• The Pawfect Pals Co is not liable for injury, illness, escape, loss, or death of a pet unless caused by proven negligence.
• Clients agree to indemnify and hold harmless The Pawfect Pals Co from claims arising from their pet's behavior.

11. Refunds & Credits

• Services rendered are non-refundable.
• Unused prepaid services may be credited at The Pawfect Pals Co' discretion.

12. Privacy Policy

• Client information is kept confidential and used only for service-related purposes.
• Payments are processed through secure third-party platforms.

13. Governing Law

This Policy & Client Agreement is governed by the laws of the State of Colorado.

14. Agreement & Acceptance

By booking services with The Pawfect Pals Co, you confirm that:

• All information provided about your pet is accurate and complete
• You understand and agree to these policies
• You authorize The Pawfect Pals Co to provide services as booked

If you have questions about this Policy & Client Agreement, please contact The Pawfect Pals Co before booking.